Finnrick Partner Service Terms & Conditions

1. Purpose

Finnrick Analytics LLC ("Finnrick") and the partner entity ("Partner") share the goal of improving the safety of the peptides and sovereign health market. Finnrick's role is to orchestrate efforts and coordinate stakeholders, in part through independent testing, transparent reporting, and data-driven insights. Finnrick helps and supports Partners working towards this same goal.

Finnrick also sells testing services to Partners. These use the same intake infrastructure and independent laboratories as Finnrick's public testing program, and are governed by Part B of these Partner Service Terms.

2. Compliance with Finnrick Policies

Partner agrees to comply with Finnrick policies, which may be updated or modified at Finnrick's sole discretion. This includes any policy designed to protect the integrity of the Finnrick scoring system, rating methodology, and database. Policy updates will be communicated on the Finnrick web site and become effective immediately.

3. Data Ownership and Publication Rights

Finnrick owns all the data generated from its public testing program, including test results, reports, and derived insights. Finnrick decides whether and how to publish this data. This applies to samples submitted by the public and to samples Partner submits through Launch or any other program that feeds the Finnrick Rating. The results of testing services Partner buys under Part B are covered by Sections 16 and 19.

Unless covered by a separate confidentiality agreement, any information Partner supplies may be published. Do not provide trade secrets or other protected information unless expressly agreed otherwise.

In principle, Finnrick does not collect or publish personal data about individuals. Partner should not provide Finnrick any personal data.

4. Intellectual Property and Use of Materials

Partner may not use or distribute Finnrick's copyrighted materials, or laboratory Certificates of Analysis, except as expressly authorized. Authorized uses must preserve the integrity and context of the original material. Authorization to use content does not constitute an endorsement of any product or service. Partner's rights to use the Certificates of Analysis it buys through testing services are set out in Section 16.

5. Claims and Representations

Partner may not claim affiliation, endorsement, or partnership with Finnrick beyond what has been explicitly agreed in joint written communications. All marketing or customer communications must describe the relationship accurately. Buying testing services from Finnrick does not make Partner "Finnrick tested", "Finnrick approved" or "Finnrick rated"; only results published on the Finnrick web site may be described as verified by Finnrick.

6. Finnrick Methodology and Publication Standards

The Finnrick Methodology for testing samples, scoring tests, and rating products and vendors (the "Finnrick Methodology") is proprietary and may evolve over time. Partner acknowledges that:

• Finnrick's role is to evaluate products available in the market and publish findings that reflect the state of products as they are encountered by the public.
• Ratings, scores, and commentary are expressions of opinion based on disclosed methodology and underlying test data, not statements of undisputed fact or guarantees.
• All testing is conducted in good faith, using independent laboratories and transparent reporting practices.
• Finnrick publishes these evaluations in the public interest, to advance product safety and transparency, not to disparage or defame any particular Partner.

Partner agrees that so long as Finnrick follows its methodology and acts in good faith, Finnrick's publication of ratings, test results, or commentary does not constitute libel, defamation, or other actionable harm, even if Partner disagrees with the conclusions or experiences commercial impact.

7. Customer Engagement Standards

Partner must not manipulate or misrepresent customer engagement with Finnrick. This includes directly submitting or indirectly encouraging fraudulent submissions ("astroturfing"), inducements to customers to submit specific samples (customers should always have a choice of sample to send to Finnrick), or any practice intended to distort testing or ratings.

8. Good Faith and Fairness

Both Finnrick and Partner commit to act in good faith. Finnrick will apply its methodology fairly and consistently across all Partners and will investigate any claim of data error supported by evidence. Finnrick will investigate Partner claims regarding incorrect data and will make publicly documented corrections when warranted.

9. Appeals and Dispute Resolution

If Partner believes published data is inaccurate or otherwise objects to Finnrick's handling of a matter, Partner may invoke Finnrick's appeals process. The appeals process is designed to provide a fair review, with clear documentation of Partner's claim and Finnrick's response. If the appeal shows an error, Finnrick will make appropriate corrections, and such corrections will be publicly documented. Use of the appeals process is required before pursuing any formal dispute or litigation.

The appeals process concerns published data and ratings. Concerns about a Certificate of Analysis obtained through testing services are handled under Section 18 (Manifest Errors).

10. Commitment to Transparency

Transparency is a core principle of Finnrick's work. Finnrick is committed to publishing test results and related insights openly, and to resisting any attempts by market stakeholders including laboratories, manufacturers, or government regulators to suppress or distort truthful information.

11. What Finnrick Does, and Does Not Do

Finnrick's testing services are largely self-service. Through the Finnrick web site, Partner selects a laboratory, products, tests and quantities, receives an instant quote, pays, ships samples, and receives results. Finnrick's role is to:

• operate the ordering platform and Partner's account page;
• receive samples at its processing facility, log them, and forward them to the laboratory Partner selected;
• deliver the laboratory's Certificate of Analysis to Partner;
• for the Finnrick Pulse option, publish the Certificate of Analysis under Partner's name on Partner's approval.

Finnrick does not operate a laboratory and does not perform analyses. Finnrick does not choose or recommend a laboratory for Partner, does not review or verify a laboratory's results, and does not interpret results for Partner. Testing services are not a consulting engagement.

12. Ordering, Approval and Payment

Quotes are generated by the web site from the current price list. Prices may change without notice and are guaranteed only once paid. All amounts are in U.S. Dollars.

When Partner places an order, Partner's card is authorized for the order total but not charged. Finnrick reviews every order and may accept or decline it at its discretion, usually within one to two business days. If Finnrick accepts the order, the authorized amount is captured and Partner receives shipping instructions. If Finnrick declines, the authorization is released and nothing is charged.

Payment fixes the order as quoted: laboratory, products, tests, quantities and options. Changes after payment is captured are at Finnrick's discretion and may be priced as a new order.

13. Refunds and Cancellations

The Finnrick Refund Policy applies to testing services bought under these Partner Service Terms. In summary:

• Before payment is captured, Partner may cancel from the account page at no charge.
• Once payment is captured, all sales are final. Costs are incurred at that point and cannot be recovered.
• There is no refund for a result Partner disagrees with, for a delay in turnaround, for pre-paid credits that expire unused, or for declining to publish a Pulse result.

The only exceptions are the remedies for manifest errors in Section 18, and cases where Finnrick itself cancels an accepted order before testing has begun.

14. Pre-paid Credits

Partner may pay for a quantity of tests and ship samples in smaller batches. Credits are valid for 45 days from the date of payment. Samples received at Finnrick's facility within that period consume credits, oldest first. Credits that remain unused after 45 days expire without refund.

15. Samples

Partner ships samples to the Finnrick processing facility at Partner's own cost and risk, following the shipping instructions sent on approval. Each shipment must be labeled with the order ID, and the products and quantities must match the order.

Partner is responsible for the legality of shipping its samples, including carrier rules, hazardous material rules and, for shipments from outside the United States, customs formalities and duties. Finnrick does not act as importer of record.

Partner enters the vendor name and batch identifiers to be shown on each Certificate of Analysis from the account page, and is solely responsible for their accuracy. What Partner enters is what the laboratory prints.

If a shipment does not match the order (wrong product, missing or extra samples, insufficient quantity, damaged or unlabeled vials), Finnrick will contact Partner. Finnrick may hold the samples until the discrepancy is resolved, or test them as received against Partner's credits. Credits consumed by a sample Partner shipped in error are not refunded.

Samples are consumed by testing and are not returned. Finnrick and the laboratory may dispose of any remaining material after testing without notice.

16. The Deliverable: a Digital Certificate of Analysis

The deliverable of a testing order is a digital Certificate of Analysis ("COA") for each sample tested, issued by the laboratory Partner selected. Finnrick transmits the COA to Partner by email. If Partner bought the Finnrick Pulse option, the COA is also published on the Finnrick web site once Partner approves it (Section 19). There is no physical deliverable.

Partner may use and distribute its COAs in full and unaltered form, with the laboratory's and Finnrick's identifying information intact. Partner may not edit, crop, summarize or re-typeset a COA, or present a COA for one batch as evidence for another. Section 4 applies.

Finnrick keeps a copy of every COA and of the underlying data, and may use them in anonymized and aggregate form (for example, pass rates by product) that does not identify Partner.

17. Results As-Is, No Revisions

Partner chooses the laboratory. Each laboratory applies its own methods, instruments, limits of detection and reporting formats, and issues its results under its own accreditation and responsibility. Finnrick reports results exactly as the laboratory issues them.

Neither Finnrick nor the laboratory accepts requests to alter, re-interpret, soften or re-run a result because Partner disagrees with it or because it is commercially inconvenient. Disagreement with a result is not a defect in the service, and is not grounds for a correction, a re-test at Finnrick's cost, or a refund.

If Partner wants a second opinion, Partner may order a new test, at the same or another laboratory, at Partner's cost.

18. Manifest Errors

A manifest error is an error that is apparent from the face of the documents, not a matter of interpretation. Examples: a sample ID, batch identifier, product name or vendor name that does not match what Partner entered for that sample; a transcription or unit error on the COA; a mix-up between samples that Finnrick's or the laboratory's records establish; or an analytical error that the laboratory itself acknowledges.

Partner must report a suspected manifest error to vendors@finnrick.com within 14 days of receiving the COA, with the order ID and the specific discrepancy. Finnrick will review it with the laboratory and reply in writing.

If a manifest error is confirmed, Finnrick will have the COA corrected and re-issued at no charge. If the error is analytical and the laboratory acknowledges it, the laboratory will re-test the sample at no charge if enough material remains; if it does not, Finnrick will refund the affected test. A COA that was already published under the Pulse option is corrected in place, and the correction is documented publicly. These are the only remedies for manifest errors.

19. Private Results and Publication (Finnrick Pulse)

By default, results from testing services are private. Finnrick does not publish them on its web site, does not count them towards Partner's Finnrick Rating, and does not share them with third parties other than the laboratory performing the test, except as required by law.

If Partner buys the Finnrick Pulse option for a sample, that sample is tested alongside Finnrick's public testing flow, and its COA is issued under Partner's name. Finnrick then asks Partner to approve or decline publication of that COA. These are the only two outcomes:

• Approve: the COA is published on the Finnrick web site, linked from the Partner's vendor page, becomes verifiable online, may be shown in a Finnrick widget on Partner's site, and remains published permanently (Section 28). Pulse results do not count towards Partner's Finnrick Rating.
• Decline: the COA stays private. The Pulse fee is not refunded.

No revisions are offered at the approval step, and a declined COA cannot be edited and resubmitted. A COA stays unpublished until Partner approves it. The manifest-error process in Section 18 is available before and after approval.

20. Turnaround Time

Turnaround times shown on the web site are laboratory estimates in business days, counted from the day Partner's samples are processed at the Finnrick facility, not from the day of order or shipment. Finnrick and the laboratories work on a best-effort basis. Finnrick will keep Partner informed of delays through the account page and by email. Delays do not entitle Partner to a refund or to compensation.

21. Self-Service and Support

Testing services are designed to be self-service. Partner manages orders, shipping instructions, tracking references, batch identifiers, the vendor name shown on COAs and publication decisions from the Finnrick account page. For anything the account page does not cover, Partner may email vendors@finnrick.com. Finnrick replies to paying Partners as quickly as possible, on a best-effort basis. Communication is in English.

22. Jurisdiction and Governing Law

These Partner Service Terms are governed by the laws of the State of California. Any dispute shall be resolved exclusively in the state or federal courts located in San Francisco County, California.

23. International Considerations

For Partners outside the United States:

• Communication will be in English.
• Compliance with local laws and regulations is Partner's responsibility, including the export of samples to the United States.
• All transactions are in U.S. Dollars unless agreed otherwise.
• Partner acknowledges that Finnrick operates under U.S. law.

24. Limitation of Liability

Finnrick's liability to Partner is capped at the total fees Partner paid in the twelve months preceding any claim. For a claim relating to a specific testing order, it is capped at the fees paid for that order.

Finnrick is not liable for a laboratory's analytical results, or for decisions Partner takes on the basis of a Certificate of Analysis. Neither party is liable for indirect, incidental, or consequential damages. These limitations do not apply to cases of fraud or willful misconduct.

25. Efforts to Perform

Both Finnrick and Partner will use their best efforts to meet obligations under this Agreement. If circumstances outside a party's reasonable control make performance temporarily impossible despite such efforts, that party will not be held liable for the resulting delay or failure, but will promptly resume performance once conditions allow.

26. Breach of Contract

If Partner breaches these Terms or any related agreement, Finnrick may immediately terminate ongoing work, suspend further services, and refuse new engagements. In line with Finnrick's mission of transparency and public safety, Finnrick may also publish information about the breach to the extent it is relevant to public risk, product safety, or market integrity.

27. Term and Termination

This Agreement remains in effect until terminated by either party with thirty (30) days' written notice. Termination does not cancel testing orders already paid, which are completed under these Partner Service Terms. Termination does not affect Finnrick's right to retain and publish previously generated data or Partner's obligations that survive termination.

28. Data Permanence

Partner acknowledges and agrees that Finnrick will not accept requests for test results removal or data deletion once results are published. This includes Pulse results Partner approved for publication. All published test results and ratings remain permanently available on the Finnrick platform.

29. Modification and Amendment

Finnrick may update these Partner Service Terms with thirty (30) days' notice. Updates apply only to new business entered into after the effective date of the revised Partner Service Terms. Partner may opt out by terminating before entering new business. Continuing to engage Finnrick services after the notice period means acceptance of the revised Partner Service Terms.

30. Entire Agreement and Order of Precedence

These Partner Service Terms, together with the Key Terms & Conditions shown at checkout, the Finnrick Refund Policy, and any Statement of Work, invoice, or other written agreement expressly referencing these Partner Service Terms, form the entire agreement between Finnrick and Partner. They supersede all prior discussions or understandings on the same subject.

In the event of a conflict, the Key Terms & Conditions shown at checkout prevail for the order they were shown with; then the specific terms of a Statement of Work or invoice, for the subject matter of that document; then these Partner Service Terms.