Finnrick Terms of Service

Acceptance of Terms

By accessing or using the Finnrick web site and services (“Services”), and in particular when creating an account or submitting a test request, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Services.

Description of Services

Finnrick provides independent laboratory testing and verification of supplement, peptide, and health-product samples submitted by customers. Our Services include:

• Laboratory testing of customer-submitted samples for identity, purity, quantity, and/or additional types of tests, using third-party commercial laboratories.
• Delivery of a digital Certificate of Analysis (COA) — a downloadable PDF or web-viewable document — as the primary service deliverable. No physical product is shipped to you by Finnrick.
• Access to Finnrick's online testing database, ratings, and vendor monitoring tools (where applicable to your service tier).

Services are available to United States residents only. All deliverables are digital. Turnaround times are estimates and depend on laboratory partner capacity; specific timelines are shown at the time of order and in your order confirmation email.

User Accounts

To access certain features of our Services, you may need to create an account. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use of your account

User Conduct

When using our Services, you agree not to:

• Violate any applicable laws or regulations
• Infringe on the rights of others
• Submit false or misleading information
• Attempt to gain unauthorized access to our systems
• Engage in any activity that interferes with or disrupts our Services

Test Requests and Results

When you submit a test request:

• You agree to provide accurate information about the product
• You understand that processing times vary and results are not guaranteed
• You acknowledge that test results are informational only and not medical advice
• You acknowledge that the test results are and remain the property of Finnrick Analytics, and are only provided to you as a courtesy

Fees and Payments

Fees and pricing

Some Finnrick services require a fee, paid at the time you submit your order. The price shown on the order screen is the amount you will be charged — prices may change for future orders but not for an order already placed.

Authorization and capture

When you place a paid order, we place a temporary hold (authorization) on your payment method. We do not capture (charge) your card until a Finnrick team member has reviewed your order. If you contact us to cancel before we capture payment, we will release the hold at no charge. Once payment is captured, your order is in process and the fee is non-refundable.

All sales final — digital services

Because Finnrick's services are entirely digital (your deliverable is a downloadable Certificate of Analysis, not a physical product), and because laboratory costs are incurred immediately after payment capture, all sales are final once payment is captured. No refunds will be provided after that point, except as required by law.

Turnaround time

Estimated turnaround times are shown at checkout and in your order confirmation email. These are estimates based on current laboratory capacity and are not guaranteed delivery dates. Turnaround times may be longer when our laboratory partners are experiencing high volume or supply delays — we will notify you by email if your order is significantly delayed. Delays in turnaround do not entitle you to a refund.

Contact us first

If you have any concern about your order — including questions about delays, results, or charges — please contact us at hello@finnrick.com before contacting your bank or payment provider. We are committed to responding to paying customers within two business days. Contacting your bank directly to dispute a charge before giving us the opportunity to help may result in your account being suspended and may limit our ability to assist you going forward.

Chargebacks

Filing a chargeback (a payment dispute with your bank or card issuer) does not change the above policy. If you file a chargeback, we will submit evidence of the service provided to your card issuer. If a chargeback is filed and subsequently found to be unwarranted, Finnrick reserves the right to suspend or permanently terminate your access to our services.

For full details, see our Refund Policy.

Sample Handling

When you submit a physical sample for testing:

• Samples are not returned under any circumstances
• Samples that fall outside the scope of your agreed test request will be discarded without analysis
• Tested samples may be retained by our laboratory partners for a short period after results are published, then discarded
• By submitting a sample, you consent to its destruction as part of the testing process

Intellectual Property

All content on our website, including text, graphics, logos, and test results, is the property of Finnrick Analytics, its suppliers, or business partners, and is protected by intellectual property laws. You may not:

• Copy, modify, or distribute our content without permission
• Use our content for commercial purposes without a license
• Remove any copyright or other proprietary notices

Disclaimers and Limitations of Liability

Our Services are provided "as is" without warranties of any kind. Finnrick:

• Does not provide medical advice or recommendations
• Does not guarantee the accuracy or completeness of test results
• Is not liable for any damages arising from your use of our Services
• Is not responsible for decisions you make based on our test results

This web site is provided for educational and informational purposes only and does not constitute medical advice or professional services. The information provided is not intended to diagnose, treat, cure, or prevent a health problem or disease, and those seeking personal medical advice should consult with a licensed physician. None of the statements on this site have been evaluated by the FDA or any other regulatory authority.

The "Finnrick Ratings" provided on this site reflect the analysis of tests conducted by or on behalf of Finnrick, and do not constitute an endorsement or recommendation by Finnrick.

Finnrick is not liable for any actions taken by you based on the information provided on this site. Your usage of the information on this web site is governed by the present terms of service.

Termination

We reserve the right to terminate or suspend your account and access to our Services at any time, for any reason, without notice.

Dispute Evidence Disclosure

If a payment dispute (chargeback) is filed regarding your account, we may share relevant account information — including your name, email, IP address, activity logs, and support correspondence — with our payment processor and the relevant card network as part of the dispute evidence process. This data sharing is limited to what is necessary to respond to the specific dispute.

Changes to Terms

We may update these Terms of Service from time to time. We will notify you of significant changes by posting a notice on our website and/or sending an email to the address associated with your account.