Finnrick Refund Policy
All Finnrick services are digital. Our deliverable is a digital Certificate of Analysis (COA), not a physical product.
All sales are final
All sales are final once payment is captured. We do not provide refunds after payment is captured, because costs are incurred at that point and cannot be recovered.
Before payment is captured
If you contact us before we capture your payment, we will do our best to cancel your order and release the authorization at no charge.
Turnaround delays
If your order takes longer than expected, this does not entitle you to a refund. We will keep you updated on delays and aim to deliver results as quickly as possible.
If you have a concern
Please contact us at hello@finnrick.com. We respond to paying customers within two business days and want to resolve problems directly.
This policy applies to all paid testing services. See also our Terms of Service.
Membership Refunds
The policy above applies to Finnrick's paid testing services. The following applies to Finnrick's monthly membership plans sold on this site.
Membership plans bill monthly and can be canceled anytime from your account page — cancellation stops future charges and access continues until the end of the paid period.
Automatic refunds for unlinked guest purchases
You can buy a membership without creating an account first. If a guest purchase is never linked to a Finnrick account, we don't keep the money:
- A few hours after purchase we email you a secure link to finish setting up.
- After 6 days we send a final notice.
- After 7 days, if the purchase is still not linked to an account, we cancel the subscription and refund the payment in full, automatically.
Everything else
Renewal charges for periods you've already had access to are generally not refunded, but if something went wrong — a double charge, a purchase you didn't make, access that didn't work — email support@finnrick.com and we'll make it right. Refunds are issued to the original payment method and typically appear within 5–10 business days.