Finnrick Refund Policy

All Finnrick services are digital. Our deliverable is a digital Certificate of Analysis (COA), not a physical product.

All sales are final

All sales are final once payment is captured. We do not provide refunds after payment is captured, because costs are incurred at that point and cannot be recovered.

Before payment is captured

If you contact us before we capture your payment, we will do our best to cancel your order and release the authorization at no charge.

Turnaround delays

If your order takes longer than expected, this does not entitle you to a refund. We will keep you updated on delays and aim to deliver results as quickly as possible.

If you have a concern

Please contact us at hello@finnrick.com. We respond to paying customers within two business days and want to resolve problems directly.

This policy applies to all paid testing services. See also our Terms of Service.